Below FAQ are some common concerns of our clients. If you have other questions, please just send it to service@hobibear.com
We offer FREE shipping for all orders.
Size charts can be found on every product page. Just click the ruler icon. You can find this button with the size selection box on any product page.
We currently do not offer shipping insurance.
U.S. : handling time + 3-5 business days ,which is handled by Hobibear Amazon department via Amazon Logistics
International: handling time + 1-2 weeks via postal system. Shipping time may take longer depending on how your country handles parcels. Shipping time may take longer if customs stops your order. If you experience delays once your order enters customs' hands, we advise that you call your local post office or customs office for assistance.
We will send you a shipping confirmation email when your order ships that will include your tracking number. Be sure to check your spam folder before emailing us. If you used Paypal, an email may have been sent to the email address setup with them. You can also login to your Hobibear account and check the status of your current order.
Please double check your address before completing the checkout process. Address changes must be requested within 48 hours of order placement. Any requests made later than 48 hours may not be processed before order shipment. If you decide that you need to change your address, please email us at service@hobibear.com
Please verify that the items in your order are correct before completing the checkout process.Check that you are ordering the right products, sizes, styles, etc. We can edit your order for free if you contact us within 48 hours of order placement. If you decide that you need to edit your order, please email us at service@hobibear.com
Order cancellations must be requested within 48 hours of order placement. Refunds can take up to 5-7 business days to properly appear in your account. If you decide that you need to cancel your order, please email us at service@hobibear.com
If you have received the wrong item/s or are missing items that you ordered, please contact us with a photo of everything you received (including packaging). We will do whatever we can to make things right. Please email us at service@hobibear.com
If you believe you have received a defective product . please contact us with photos of the issue/s. We will do whatever we can to make things right.Please email us at service@hobibear.com
NOTICE:Due to Covid-19, many shipping companies have been experiencing delays. You can typically get updated information about delays by contacting your local post office.
If your tracking status shows that your order was delivered but is nowhere to be found, give it 3 business days because most of the time orders show up a couple days after due to forces out of our control. Unfortunately we have no control over USPS or any other shipping service and therefore cannot be responsible for any lost, damaged, or stolen packages once they leave our facility.
+Make sure to ask your neighbors if they came across any of your dank maymays.
+ If you live in an apartment or multi-unit building, check your front desk or package collection area to see if they're hiding your package.
+ Call the nearest post office (USPS post office in the U.S.) and give them your tracking number, often they have it waiting at the facility for you.
+ INTERNATIONAL CUSTOMERS: Contact or go into your local post office first, sometimes they are holding on to your order even after it shows delivered. If it's being held in customs, contact the customs office directly. Shoot us an email if none of the above suggestions help: service@hobibear.com
Sometimes mistakes happen while your order is in transit to you and it ends up back at our facility. We'll reach out to you if this ever happens.
We will email you if your order gets returned to us by mistake. There are two options available to you when this situation happens.
1)If you get back to us and want a refund, we can refund you.
2)If you get back to us and want your order reshipped, we will recheck with you about your shipping address in an attempt to ensure you receive your order and arrange a new shipment immediately.
We want you to LOVE everything you order. If something doesn't fit right, you'd rather have a different product, or maybe you just want a different design. We made it easy to exchange items.
You can exchange items from your order for any reason.
+ Exchange requests must be made within 30 days of receiving your order.
+Exchanged items must be unworn and in brand new condition.
+If you want to exchange damaged or defective items, please take a look at our policy for Damaged and Broken Items. All defective exchanges will be processed at no extra cost to you.
+If you received the wrong items, please take a look at our policy for Incorrect & Missing Items. All incorrect item exchanges are processed at no extra charge to you.
+ You will be responsible for shipping your exchange items back to us. We will email you instructions on how to prepare and where to send your exchange.
We try to process all exchanges within 3-5 days after they arrive at our facility. Once processed, you will receive an email confirming your new order.
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