Hobibear Winter Hat with Mask MZ006
International: handling time + 1-2 weeks via postal system. Shipping time may take longer depending on how your country handles parcels. Shipping time may take longer if customs stops your order. If you experience delays once your order enters customs' hands, we advise that you call your local post office or customs office for assistance.
If your tracking status shows that your order was delivered but is nowhere to be found, give it 3 business days because most of the time orders show up a couple days after due to forces out of our control. Unfortunately we have no control over USPS or any other shipping service and therefore cannot be responsible for any lost, damaged, or stolen packages once they leave our facility.
+Make sure to ask your neighbors if they came across any of your dank maymays.
+ If you live in an apartment or multi-unit building, check your front desk or package collection area to see if they're hiding your package.
+ Call the nearest post office (USPS post office in the U.S.) and give them your tracking number, often they have it waiting at the facility for you.
+ INTERNATIONAL CUSTOMERS: Contact or go into your local post office first, sometimes they are holding on to your order even after it shows delivered. If it's being held in customs, contact the customs office directly. Shoot us an email if none of the above suggestions help: email@example.com
We will email you if your order gets returned to us by mistake. There are two options available to you when this situation happens.
1)If you get back to us and want a refund, we can refund you.
2)If you get back to us and want your order reshipped, we will recheck with you about your shipping address in an attempt to ensure you receive your order and arrange a new shipment immediately.
You can exchange items from your order for any reason.
+ Exchange requests must be made within 30 days of receiving your order.
+Exchanged items must be unworn and in brand new condition.
+If you want to exchange damaged or defective items, please take a look at our policy for Damaged and Broken Items. All defective exchanges will be processed at no extra cost to you.
+If you received the wrong items, please take a look at our policy for Incorrect & Missing Items. All incorrect item exchanges are processed at no extra charge to you.
+ You will be responsible for shipping your exchange items back to us. We will email you instructions on how to prepare and where to send your exchange.
We try to process all exchanges within 3-5 days after they arrive at our facility. Once processed, you will receive an email confirming your new order.
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
- Processing time: 1-3 Working Days.
- Shipping time:
- 3-5 Days (US)
- 7-12 Days ( UK,EU )
- 10-25 Days ( Rest Of The World )
- Different countries use different logistics, and the cooperation logistics type has the following： USPS、Yun Express、DHL, FedEx, eCommerce…
Shipping & Delivery
- Delivery Time=Processing Time+Shipping Time
- Our estimated delivery dates are based on several factors, including the destination address and how quickly we can assemble and prepare your items for shipment.
- Shipping fees are calculated based on package weight and destination, we offer free Standard Shipping for all orders.
- For example, if you order a pair of shoes, it will need 1-3 business days of processing time and then 3-5 days of shipping time (US customers). Therefore, you can expect to receive it in 4-6 business days.
We are excited to offer international shipping for most destinations in the world. The Standard Shipping method will take 7 to 12 business days and the Express Shipping method will take 3 to 7 business days with an extra 1 to 3 business days of processing time for every order. If you have any further questions, please contact our customer services at firstname.lastname@example.org and you can expect a response within 24 hours.
We have a 60-day free return policy, which means you have 60 days after receiving your item to request a free return.
To be eligible for a free return
Sizing & Expectation Issue: you need to send us a photo to prove your item(s) is in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Quality Issue: you need to send us a photo to indicate where the problem is.
To start a return, you should contact us at email@example.com. If your return is accepted, we’ll send you a free return shipping label, as well as instructions on how and where to send your package.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.