Return&Exchange

At HOBIBEAR, we strive to deliver amazing products and guarantee 100% customer satisfaction. We provide a 30-day warranty on all products.

Cancel Order

1.Cancellation support within 24 hours of placing an order

2.After placing an order, it takes us 1-2 days to process the order（If the consumer initiates the cancellation of the order earlier than the time of shipment and within the time specified by the website in which the cancellation can be initiated, the order can be canceled.）
Return Policy

1.After placing an order, our processing timeframe is Within 24 hours.Orders may be canceled if the cancellation is initiated earlier than the shipment time and within the time specified by the website in which the cancellation may be initiated.

2.You have 30 days to decide if an item is right for you. If you want to return or exchange the item, please contact us within 30 days of delivery.

3.Returned items must be in their unused condition with the original packaging. We do not accept returned items that have been worn, damaged, washed, or altered in any way.

4.We only accept returns that are shipped and sold by .com.We will not accept any returns sent back without a proper return application.We do not provide Freight To Collect (FTC) service for the packages returned to us. The return is at your own expense.Please make sure you double-check your returns before mailing them out. We are not responsible for returning non-HOBIBEAR products. Note: The original shipping fee and shipping guarantee are non-refundable.

5.If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

How do I return an item?

STEP 1

Please contact us on our website and specify the item(s) you wish to return and the reason.
STEP 2

After receiving the return instructions from us, please use the original packaging to pack the item(s) to be returned.
STEP 3

Please hand in your package at the local post office and send it back.
STEP 4

Most returns are processed within 5 business days after we receive package. Once your refund has been issued, you will receive a confirmation email.

Reasons for Returns and solutions

Returns Reasons

Defective/Manufacturing Defects/Quality Issues

Wrong item received (wrong/missing item from the package)

Doesn't fit me (wrong size/color ordered)

Changed opinion (item no longer desired)

Incorrect shipping information
Solution

Refundable, we are responsible for the return shipping fee.

Refundable, we are responsible for the return shipping fee.

Refundable, but the customer is responsible for the return shipping fee.

Refundable, but the customer is responsible for the return shipping fee.

Please check your shipping information when you place orders and let us know if you want to change the shipping information.

Return Address:

Please contact us if you wish to return items to the nearest return address.

Our most recent return address is: Name: Online Seller RMA #87793275 Address: 2125 Gateway Blvd #87793275 Hebron Hebron，Kentucky，United States of America

Note: Please do not send your return to the address on your package. This is not our return address and will affect the processing of your return.