faq

We offer special promotions and discounts throughout the year. If you want to be the first to know about these promotions and receive exclusive offers, you can register as a HOBIBEAR member and subscribe to our emails.

Only select sale items are not eligible for discounts because they are already offered at the lowest price.

Typically, you can enjoy a 10% discount on your first purchase. During holidays, we also offer larger promotional events, so please check our website for specific discount information. Additionally, if you subscribe to our emails, you will have the chance to receive even greater offers.

If you would like to obtain relevant information, please contact us at the following email: service@hobibear.com.

Typically, order processing takes one to two business days, followed by a shipping time of 7 to 14 business days.

Once your order is shipped, you will receive a shipment confirmation email from service@hobibear.com, which includes your tracking number. Depending on the products ordered, the shipment confirmation email may take 1 to 7 business days to send. After receiving the email, you can enter your tracking number to check the delivery status of your order.

Please contact customer service at the following email for assistance: service@hobibear.com.

If your order contains multiple pairs of shoes, some may be out of stock due to holiday promotions. In this case, we will ship part of the order first, and the remaining items will be shipped in a few days. However, please note that this situation is quite rare.

If you cannot find the shipment confirmation email, please provide your order number and contact customer service via email at service@hobibear.com.

Your order typically requires 1 to 2 business days to process before it can be shipped.

1. After placing an order, we will process it within 24 hours. If cancellation is initiated before shipment and within the cancellation window specified on the website, the order may be canceled.

2. After receiving the shoes, you have 30 days to decide whether the shoes are suitable for you. Please contact us within 30 days of delivery for returns or exchanges.

3. Returned items must be in unused condition and include the original packaging. We do not accept returned items that are worn, damaged, washed, or otherwise altered.

4. Only returns purchased and shipped from our .com website are accepted.

5. We will not accept any returned items without a proper return request.

6. We do not offer Freight Collect (FTC) services for returns. The return shipping cost is the responsibility of the customer.

7. Please carefully check the returned items before shipping them back. We are not responsible for non-HOBIBEAR products returned. Please note that original shipping fees and shipping guarantees are non-refundable.

8. If the return is due to a customer issue, the customer will bear the shipping cost, which depends on the courier service chosen. If the product is damaged or incorrect due to our fault, we will bear the shipping cost.

If after communication with customer service a full refund is confirmed, the refund will be processed immediately once the warehouse receives the returned shoes and they pass inspection.

1. Please contact our customer service through our website (after-sales email: service@hobibear.com, specific contact details may vary by country) and specify the items you wish to return and the reason for the return.

2. After receiving our return instructions, please package the items to be returned in their original packaging.

3. Take the package to your local post office and email us the return tracking number.

4. Most returns will be processed within 5 business days after we receive your package. You will receive a confirmation email once the refund has been issued.

Yes, please contact our after-sales team for the specific process, and we will find the appropriate solution for you.

Please contact us by email for more information: service@hobibear.com.

If this happens, please contact our after-sales team. We can offer you a replacement product or a discount for your next purchase.

We sincerely apologize for any returned incorrect items, but HOBIBEAR is not responsible for this mistake and cannot return the items to you. We ask for your understanding.

Free shipping for orders over $39.99. For orders between $0.00-$39.98, the shipping fee is $10.00.

Yes.

Multiple products in a single order cannot be shipped to different addresses. The entire order can only be shipped to one address.

Normally, the shipping time is 7 to 14 business days. If you haven't received your package yet, please contact our after-sales team, and we will provide compensation.

If you focus more on outdoor adventures, you can choose our wide sports shoes series, which are lightweight and flexible.

If you want shoes for daily use or work, we recommend our barefoot shoes series, which are simple and stylish, effectively maintaining foot health and suitable for year-round wear.

If you don’t want your feet to be confined by shoes in the hot summer, you can choose our flip-flop series.

Our shoes are generally true to size and follow industry standards. Please carefully check the size chart and measure your foot before purchasing. If a particular style runs small or large, we will provide additional notes in the product description to help you choose the best size.

Width refers to the distance at the widest point of your foot.

Visit https://hobibear.com/pages/size-chart. Each product page has its own size chart, and you can measure according to the data. For more information, please check the size chart.

Please contact official customer service via the following email to inquire: service@hobibear.com

Yes, we provide a 30-day warranty service for all products.

You can choose to place the shoes in a laundry bag and machine wash them, or wash them by hand. After cleaning, avoid using high-heat devices for quick drying, as this may damage natural materials like rubber.

The lifespan of a pair of shoes varies depending on factors such as your activity level, weight, and storage conditions. Therefore, we recommend you pay attention to the comfort and appearance of your shoes. If you feel foot fatigue or notice significant wear on certain areas of the sole, it usually means it's time to replace them with a new pair.

To fully extend the lifespan of your shoes, we recommend using them as soon as possible after purchase. Leaving shoes unused for long periods may cause the glue to crack, which can affect their performance and durability. Additionally, rotating between multiple pairs of shoes during casual activities or exercise will help prolong the lifespan of each pair.

You just need to register your email on the HOBIBEAR official website to become a member.

On the account login page, you can log in using your email and a one-time verification code.

Members will receive special discounts and new product notifications periodically.

After registration, you will receive email notifications by default. To change your settings, you can adjust them in your account settings.