SHIPPING

SHIPPING

Our estimated delivery dates are based on several factors, including the destination address, how quickly we can assemble and prepare your items for shipment, weather and so on. You can calculate the estimated delivery time based on the processing time of your order.

Total Delivery Time=Processing Time+Shipping Time

  • Processing time is the time from receiving your order to physically dispatching it. After receiving your order, we conduct strict Quality Control inspections and tests to ensure the product's quality prior to shipment to meet your satisfaction. The total processing time varies depending on the complexity, design, and size of the specific product. Larger orders will usually take longer It normally takes 1-2 business days for us to process your order. However, please note that the processing time can also be affected by the stock status of individual items, the time of the year, national holidays, etc. If your order includes very popular items that are facing stock availability issues, then the order will take 5-10 business days to process and dispatch.
  • Shipping time is estimated and commences from the date of shipping, rather than the date of order, and might take longer than expected due to invalid addresses or other causes.

USA

Processing Time

Shipping Time

Shipping Fee

1-2 workdays

10-15 workdays

Free shipping on orders over 33,99$.

1-2 workdays 10-15 workdays Shipping costs are 10,00$ if the order price is from 0,00$ - 33,98$.

 

Other countries/regions

Processing Time

Shipping Time

Shipping Fee

1-2 workdays

10-15 workdays

Shipping costs are 3.99$-9.99$ if the order price is 40,00$-199,99$.

1-2 workdays 10-15 workdays Shipping costs are 10,00$ if the order price is from 0,00$ - 39,99$.
1-2 workdays 10-15 workdays Free shipping on orders over 200,00$.
(* Brazil and Saudi Arabia do not have this condition.)

About taxes

Our customers do not have to pay import duty, customs duty, or VAT (additional tax levied).

 

“18-Day Undelivered Free” Service Guarantee

At HOBIBEAR, we value your shopping experience and brand satisfaction. That's why we're introducing the "18-Day Undelivered Free" service guarantee. Below are the detailed explanations and terms of this service:

  • Covered Countries: The United States, Canada, the United Kingdom, Germany, Spain.
  • Service Details: From the date of your order, if your order hasn't been delivered to your address within 18 work days, we will provide a free reorder service, and you won't need to return the products.
  • Exceptions(The following situations are not covered by the "18-Day Undelivered Free" service guarantee:

Logistics attempted delivery but failed.

Local strikes, force majeure factors such as natural disasters (e.g., storms, floods, earthquakes), holidays, war, civil unrest, government actions, or any other events beyond our control.

Brand-specific sales events such as pre-sales, major promotions, etc., if explicitly stated on the page as not covered by this service.

If you request a change in the delivery address or other order information, 18 days will be calculated from the date of the change.

We are committed to providing you with an outstanding shopping experience and efficient internal operational services. Thank you for your support and trust.


We apologize in advance for any inconvenience this delay may cause and thank you for your patience. If you have any further questions, please contact our customer service department at.

service@hobibear.com